User experience research for AAA games, websites, and applications.
UX research and design for games, from AAA playtests at Ubisoft to a player experience research lab.
Assistant Professor of Computer Science
Elmhurst University & Bradley University
- Led students through 91 team-based game development projects
- Directed 25 game development projects in independent studies
- Runs a player experience research group that builds custom Unity games and tests design choices in controlled experiments, with results published at CHI and HCI International
- Built and taught courses in game programming and game design with Unity and Unreal, HCI, programming (C++, C#, Java), web design and development, and data science
Lead Usability Analyst
Human Factors International, Fairfield, IA & Shanghai, China
- Designed and taught advanced UX training courses on design for persuasion, emotion, and trust to practicing UX professionals
- Led international user research studies across the US, UK, India, Mexico, Spain, and South Africa for financial and telecom clients
- Mentored junior usability specialists on research methodology and study design
Playtest Project Manager
Ubisoft Entertainment, Montreal, QC
- Designed and ran 5 games usability studies across 3 AAA titles: Tom Clancy's Splinter Cell: Blacklist, Ghost Recon: Future Soldier, and WATCH_DOGS (single-player and multiplayer modes)
- Managed a team of 4 trained observers who gathered and analyzed playtest data
- Produced usability and player experience reports combining qualitative and quantitative analysis
- Worked with the development team to address issues found in playtests
UX Researcher
Kaiser Permanente Internet Services Group, Pasadena, CA
- Ran regular usability testing sessions for the redesign of KP.org, Kaiser Permanente's website
- Performed heuristic evaluations that reduced a key task flow from 27 to 7 steps
Core UX methods
Card sorting
Psychometric instrument development
Factor analysis
Usability testing
Heuristic evaluation
Qualitative interviewing